When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. As a HR Service Center Representative is the front-line HR professional handling all initial HR, payroll, and benefit inquiries regarding policy, practices, procedures, and benefit plan provision and coverages. The HR Service Center Representative is responsible for overseeing and processing a variety of transactions in the areas of human resource administration, employment and benefits. This is a temporary position.

If you are driven with a collaborative work style and have a passion for working with people, then we invite you to apply to join our growing team and be a part of our next 90 years. 

• Respond to incoming phone calls and emails during scheduled times from employees, managers and outside agencies or vendors. Reference company policies and procedures to ensure accuracy of response and to offer all available information to assist the caller with the highest level of customer service.  Determine and address any unstated needs. Record the details of each call.  Protects the Company by maintaining confidentiality of all HR and benefit related information. 
• Research issues, interpret legislation, policies and procedures as needed with guidance from the manager. Recognize when escalation of a situation is necessary.  Utilize a general understanding of federal, state, and local employment laws as well as a general understanding of Unemployment, FCRA, HIPAA, COBRA, FMLA, and Federal Motor Carrier regulations.
• Perform HR administration and benefits transactions in the HR system, and other applications as appropriate, within scheduled timeframes with a high degree of accuracy and strict adherence to written procedures. Contact managers and region coordinators when paperwork is incomplete or inaccurate.  Ensure Company directed approvals are received.  Keep documented procedures updated.
• Assist with the on-boarding process. Also perform E-verify responsibilities.
• Collaborate with other departments utilizing an understanding of the workings and interrelations of the departments and systems, such as recruiting, payroll and ADP Vantage.
• Manage the Company’s legal personnel records by ensuring all required paperwork is obtained and is reviewed for accuracy and compliance.
• Run various interfaces, queries and reports to transfer data to vendors or share information with management. Perform monitoring procedures to maintain compliance and data integrity. Assist in testing of upgrades to PeopleSoft, vendor interfaces, etc., as needed.
• Utilize the HRSC case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.
• Understand all Company offered benefits and annual changes in order to assist new hires and employees during Open Enrollment.
• Perform special projects when requested.

Why Suburban Propane? Suburban Propane takes pride in serving our temporary employees and does so by offering competitive pay as well as sick pay and a 401(k) with company match and immediate vesting based on eligibility requirements.

For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/ .

• High School Diploma or equivalent
• Minimum of 2 years of experience in an office environment, preferably in Human Resources with general knowledge of federal, state and local employment laws, as well as FCRA, HIPAA, COBRA, FMLA and Federal Motor Carrier regulations
• Prior experience with HR / Payroll systems is preferred. 
• Strong working knowledge of Microsoft Office products like Outlook, Word and Excel.
• Understands basic office protocol and demonstrates strong communication skills and professionalism.
• HR Service Center and PeopleSoft experience a plus.

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit www.suburbanpropane.com.

It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster